TMart Privacy Policy

1. Introduction

Turant Call Pvt. Ltd. ("we," "us," or "our") operates the TMart e-commerce platform (accessible at https://tmart.turantcall.com/). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains in detail:

What information we collect about you

How we use and protect that information

Who we share it with and why

Your rights regarding your personal data

How you can contact us about privacy concerns

This policy applies to all users of TMart - including buyers, sellers, visitors, and anyone whose data we process through our services.

2. Information We Collect

2.1 Information You Provide Directly

For Buyers:

• Account registration details (full name, email address, phone number)
• Demographic information (age, gender)

Shipping and billing addresses

• Payment information (credit/debit card details, mobile wallet info)
• Communication preferences
• Product reviews and ratings
• Customer service inquiries

 

For Sellers:

• Business registration documents
• Tax identification numbers (PAN/VAT)
• Bank account details for payments
• Product catalogs and inventory details
• Business contact information

 

2.2 Information Collected Automatically

Device and Technical Information:

• IP address and device location
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution
• Language preferences

Usage Data:

• Pages visited and time spent
• Clickstream data
• Search queries
• Items viewed or added to cart
• Transaction history
• Error logs

 

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (eSewa, Khalti, banks)
• Logistics and delivery partners
• Marketing and analytics providers
• Social media platforms (if you connect your accounts)
• Fraud detection services
• Government verification services (for seller KYC)

 

3. How We Use Your Information

3.1 To Provide Our Services

• Create and manage your account
• Process orders and payments
• Arrange product deliveries
• Provide customer support
• Communicate about your orders
• Verify your identity (for sellers)

 

3.2 For Business Operations

• Improve our website and app functionality
• Conduct research and analytics
• Develop new products and features
• Prevent fraud and enhance security
• Maintain transaction records
• Comply with legal obligations

 

3.3 For Marketing and Personalization

• Send promotional offers and discounts
• Recommend products you might like
• Show relevant advertisement
• Measure marketing campaign effectiveness
• Conduct surveys and feedback requests

3.4 Legal and Compliance Purposes

• Resolve disputes
• Enforce our terms and conditions
• Comply with tax and financial regulations
• Respond to legal requests
• Protect our rights and property

 

4. Data Sharing and Disclosure

4.1 With Service Providers

We share necessary information with:

• Payment processors (for transaction completion)
• Logistics companies (for order delivery)
• Cloud hosting providers (for data storage)
• Customer support platforms
• Marketing and analytics partners
• IT maintenance providers

4.2 For Business Transfers

In case of mergers, acquisitions, or asset sales:

• Customer information may be transferred
• You will be notified of any changes
• The acquiring party must honor this policy

 

4.3 For Legal Compliance

We may disclose information when required by:

• Court orders or subpoenas
• Government investigations
• Tax authorities
• Law enforcement agencies
• Regulatory bodies

 

4.4 With Your Consent

We will share information with third parties when:

• You explicitly authorize it
• You use integration features (like social login)
• You participate in third-party offers

5. Data Security Measures

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmissions
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Secure server infrastructure
• Tokenization for payment processing

 

5.2 Organizational Controls

• Limited employee access to personal data
• Mandatory privacy training for staff
• Strict confidentiality agreements
• Regular policy reviews and updates

 

5.3 Incident Response

• 72-hour breach notification protocol
• Dedicated security response team
• User notification for significant breaches
• Cooperation with authorities when required

 

6. Your Rights and Choices

6.1 Access and Correction

You can:

• View your personal data in account settings
• Update inaccurate information
• Download your data in machine-readable format

6.2 Data Deletion

You may request:

• Account termination
• Removal of personal information
• Erasure of transaction history (where legally permitted)

 

6.3 Marketing Preferences

Options to:

• Unsubscribe from promotional emails
• Opt-out of targeted advertising
• Manage notification settings

6.4 Other Rights

Object to certain data processing

Restrict how we use your data

Withdraw previously given consent

Lodge complaints with regulatory authorities

 

7. Data Retention

We retain your information:

• For active accounts: Until deletion request
• For inactive accounts: 3 years after last activity
• Transaction records: 7 years (for tax compliance)
• Legal disputes: Until resolution plus 2 years

8. International Data Transfers

Your data may be:

• Processed in Nepal where our servers are located
• Occasionally transferred to other countries with:
• Adequate data protection laws, or
• Appropriate safeguards in place

9. Cookies and Tracking Technologies

9.1 Types of Cookies Used

• Essential cookies (for core functionality)
• Performance cookies (for analytics)
• Functionality cookies (for preferences)
• Advertising cookies (for targeted ads)

 

9.2 Managing Cookies

You can:

• Adjust browser settings to block cookies
• Use our cookie preference center
• Opt-out of third-party tracking

 

10. Children's Privacy

We:

• Do not knowingly collect data from children under 13
• Remove underage accounts when identified
• Require parental consent for teen accounts (13-17)

11. Policy Updates

We will:

• Notify users of significant changes
• Provide 30-day advance notice when possible
• Highlight revisions in updated versions
• Archive previous policies for reference

12. Contact Information

For privacy concerns:
📧 Email: info@turantcall.com
📞 Phone: +977-9801-567890
📍 Address:
Turant Call Pvt. Ltd.
Sankhamul ward no 31.
Kathmandu, Nepal

Office Hours: 9:00 AM - 5:00 PM (Sunday-Friday)

13. Governing Law

• This policy is governed by Nepalese law, particularly:
• Electronic Transactions Act, 2063
• Individual Privacy Act (where applicable)
• Data protection regulations
• This comprehensive policy is effective as of 1^st Baishak 2082 and supersedes all previous versions.