TMart Return & Refund Policy

Last Updated: [Date]

At TMart (tmart.turantcall.com), we strive to ensure a seamless shopping experience for our customers. If you are not satisfied with your purchase, you may be eligible for a return or refund under the following conditions.

1. Eligibility for Returns & Refunds

1.1 You May Request a Return/Refund If:

✅ Product is Defective/Damaged – Received in a broken or non-functional condition.
✅ Wrong Item Shipped – Received a different product than what was ordered.
✅ Item Not as Described – Significant difference from the product description/images.
✅ Missing Parts/Accessories – Incomplete product as per the listing.

1.2 Non-Returnable Items:

❌ Personalized/Custom-Made Products (e.g., engraved items, made-to-order goods).
❌ Perishable & Consumable Items (e.g., food, cosmetics, hygiene products).
❌ Digital Products (e.g., software, e-books, gift cards).
❌ Products without Original Packaging/Tags.

2. Return Process

2.1 Timeframe for Returns

You must request a return within 2 days of delivery.

The product must be unused, in original condition, and with all tags/packaging.

2.2 How to Initiate a Return

1 Log in to your TMart account.
2 Go to "My Orders" and select the item for return.
3 Choose a reason and submit the request.
4 Seller Approval – The seller will review and approve/reject within 2 business days.
5 Return Shipping – If approved, you will receive return instructions.

2.3 Return Shipping Costs

Buyer Pays – If the return is due to a change of mind.

Seller Pays – If the product is defective/wrongly shipped.

3. Refund Process

3.1 Refund Methods

• Refunds will be issued to the original payment methodused during purchase.
• Processing time: 5-10 business daysafter the returned item is verified.

3.2 Partial Refunds

If only part of the order is returned, a partial refund will be issued.

Restocking fees may apply (if applicable).

3.3 Refund Denial Cases

• If the product is used/damaged by the buyer.
• If the return request is made after the allowed timeframe.

4. Seller Responsibilities

• Sellers must clearly mention return policieson their product pages.
• Must process refunds within [X] daysof receiving the returned item.
• Failure to comply may result in penalties or account suspension.

5. Dispute Resolution

• If a seller refuses a valid return, TMart may interveneand mediate.
• Final decisions will be based on order details, photos, and tracking proof.

6. Contact Us

For return-related queries, contact:
 Email: info@turantcall.com
Phone: 9809284525

Note: This policy is subject to change. Please check the latest version before initiating a return.

Thank you for shopping with TMart!